Maintenance Technician

Organization:

As a community-led organization, Northwest Neighborhoods equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Northwest Neighborhoods is seeking a Cleaning Technician for a full-time, temporary-to-permanent role as a valued member of our team providing safe, healthy, affordable housing for residents. This position will begin with a probationary period through a partnering temporary staffing agency. The Cleaning Technician will contribute to a positive impact on our community by ensuring the optimal maintenance and functionality of our properties, both residential and commercial.

Job Summary:

NWN is seeking a Maintenance Technician to perform general maintenance, repairs, and preventative maintenance across NWN’s portfolio of affordable housing and commercial spaces. The portfolio consists of 15 buildings offering both affordable housing as well as retail space, all within a three-mile radius. This position serves as an integral part of our Property Services team and plays a crucial role in ensuring that all buildings, units, and common areas are safe, functional, and well-maintained. The Maintenance Technician works under the direction of the Maintenance Manager and responds to work orders in a timely and professional manner.

Reports to: Maintenance Manager

Responsibilities:

Perform routine maintenance and repairs in residential units and common areas, including plumbing, electrical, HVAC, carpentry, drywall, painting, and appliance repair
Complete work orders, unit turnovers, and emergency repairs in a timely manner
Conduct preventative maintenance inspections and complete assigned tasks
Troubleshoot and diagnose maintenance issues efficiently.
Prepare vacant units for occupancy, including repairs, painting, cleaning coordination, and inspections
Maintain an organized inventory of materials and supplies, ensuring seamless access to resources for ongoing maintenance projects
Respond promptly to emergency repairs when on call. This may include time during evenings, weekends, and holidays
Demonstrate clear communication skills alongside a commitment to tenant satisfaction and safety
Complete detailed work order forms and all required reports (both paper and digital), for essential documentation for maintenance activities
Accompany contractors, inspectors, investors, and management staff to properties as needed

Qualifications:

High school diploma or GED required
Valid driver’s license and insured work vehicle required; truck or cargo van preferred
2-4 years of maintenance and repair experience
Working knowledge of plumbing, electrical, HVAC, carpentry, and general building systems
Ability to troubleshoot and complete repairs independently
Ability to read work orders, inspection reports, and technical documentation
Excellent communication skills to liaise with team members, inspectors, and vendors
Experience using or willingness and ability to learn digital record-keeping systems such as Email, Voicemails, Yardi or Microsoft Word, Excel, etc.
Excellent troubleshooting and problem-solving abilities
Attention to detail and commitment to quality work
Customer-service mindset when working with residents
Technical certification or trade school preferred
Bilingual (English/Spanish) preferred
High school diploma or GED required
Valid driver’s license and insured work vehicle required; truck or cargo van preferred
2-4 years of maintenance and repair experience
Working knowledge of plumbing, electrical, HVAC, carpentry, and general building systems
Ability to troubleshoot and complete repairs independently
Ability to read work orders, inspection reports, and technical documentation
Excellent communication skills to liaise with team members, inspectors, and vendors
Experience using or willingness and ability to learn digital record-keeping systems such as Email, Voicemails, Yardi or Microsoft Word, Excel, etc.
Excellent troubleshooting and problem-solving abilities
Attention to detail and commitment to quality work
Customer-service mindset when working with residents
Technical certification or trade school preferred
Bilingual (English/Spanish) preferred

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Northwest Neighborhoods CDC. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

Physical Demands:

On-site role at multiple locations. Ability to operate a motor vehicle and equipment such as snowblower and landscaping equipment. Requires regular walking, lifting, climbing stairs, and occasional after-hours or on-call response. Ability to operate a computer and keyboard. May require reaching, standing, walking, fingering, grasping and feeling, and the ability to lift or move objects up to 60 pounds. May require vocal communication for expressing or exchanging ideas, hearing to perceive information at normal spoken word levels, visual acuity for color perception, preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Equal Opportunity:

Northwest Neighborhoods CDC is an Equal Opportunity Employer.

NWN’s Commitment to Equity and Inclusion NWN is committed to creating an inclusive and equitable working environment and is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status. Women, BIPOC, and LGBTQ individuals are encouraged to apply.

Employment Status and Compensation:

Trial Period

This position will begin as a 90-day temporary-to-permanent placement through a staffing agency.

During the initial 90-day trial period:

Hourly rate: $22.00 per hour
Employment will be administered through the agency partner
Benefits are not available during the temporary period

At the successful completion of the 90-day period, the employee may be converted to permanent employment with Northwest Neighborhoods CDC, at which time full organizational compensation and benefits (as outlined below) would apply.

Upon Conversion

Upon permanent hire, this position converts to a full-time, benefits-eligible role with compensation aligned to the following structure:

Annual salary range: $48,000–$50,000, commensurate with experience
Health insurance with employer contribution
403(b) retirement with employer contribution to 403(B) retirement program: employer will provide a 50% match to the Employee’s contribution up to a maximum of 3% of the employee’s annual salary
Paid Time Off (PTO) accrued at a rate of one (1) day per month during the first year of employment, then 18 days annually beginning the second year of employment
14 paid holidays annually
Over-time pay for availability outside of standard work hours
Long-term disability benefits

Work Schedule Expectations:

This is a full-time position primarily working daytime weekday hours; however, the Maintenance Technician must be available for:

On-call rotations
Emergency response
Occasional evenings/weekends as needed

SEND RESUMES AND COVER LETTERS TO:

Northwest Neighborhoods CDC, Attn: Maintenance
6516 Detroit Avenue, Suite 1, Cleveland, Ohio 44102
E-MAIL: rgrant@nwneighborhoods.org
NO PHONE CALLS, PLEASE