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Privacy Policy

SMS Terms and Conditions - Northwest Neighborhoods

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September 17, 2026

 

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes. Any information provided will be maintained according to our Privacy Policy and will not be shared among other companies.

 

2- Types of SMS Communications:

If you have consented to receive text messages from Northwest Neighborhoods (NWN), you may receive messages related to the following:

  • Conversations

  • Appointment reminders

 

3- Message Frequency:
Message frequency may vary depending on the type of communication.

 

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

 

5- Opt-In Method:

You may opt-in to receive SMS messages from NWN in the following ways:​

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  • ​Request with our property services team

  • Call into NWN

 

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

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7- Help:

If you are experiencing any issues, you can reply with the keyword HELP. 

 

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

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8- Standard Messaging Disclosures:

 

Message and data rates may apply.
You can opt out at any time by texting “STOP.”
For assistance, text “HELP”

Message frequency may vary

 

Questions or concerns?

If you have any additional questions regarding this Policy, please feel free to contact us any time by emailing info@nwneighborhoods.org.

ABOUT US

Northwest Neighborhoods is the nonprofit provider of affordable housing and community development services for Cudell, Detroit Shoreway and Edgewater on the west side of Cleveland, Ohio. As a community-led organization, we equitably foster diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive.

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Northwest Neighborhoods was formed in 2021 through a members-approved merger of Cudell Improvement, Inc. and Detroit Shoreway Community Development Organization. 

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