Maintenance Manager

Organization:

As a community-led organization, Northwest Neighborhoods equitably fosters diverse, vibrant neighborhoods that are physically and socially connected, where anyone can thrive. Northwest Neighborhoods is seeking a Cleaning Technician for a full-time, temporary-to-permanent role as a valued member of our team providing safe, healthy, affordable housing for residents. This position will begin with a probationary period through a partnering temporary staffing agency. The Cleaning Technician will contribute to a positive impact on our community by ensuring the optimal maintenance and functionality of our properties, both residential and commercial.

Job Summary:

Northwest Neighborhoods (NWN) is seeking a Maintenance Manager responsible for leading, planning, and overseeing all maintenance and property services operations across NWN’s portfolio of affordable housing and commercial properties.

This role supervises the Property Services team, manages preventative maintenance systems, coordinates emergency response, prepares properties for inspection, and partners closely with Property Management and Asset Management to ensure long-term building preservation, regulatory compliance, and high resident and employee outcomes.

Responsibilities:

Property and Unit Maintenance

Plan, organize, and supervise daily maintenance activities across NWN’s portfolio
Work with leadership to develop, track and implement preventative maintenance programs
Ensure timely completion of work orders, unit turnovers, and emergency repairs
Supervise maintenance and repairs of plumbing, electrical, HVAC, appliances, carpentry, and building exteriors
Assist in the performance of the work for those programs as needed and in the case of sickness of subordinate employees or when short-staffed.
Oversee and work daily with the work order system in Yardi
Approve invoices for payments, through proper quality control and accounting channels
Identify capital improvement needs and assist with long-term planning
Work closely with the Property Manager and the Director of Integrated Asset Management to prioritize repairs

Team Leadership and Supervision

Hire, train, and supervise the Property Services team, including but not limited to: Cleaning Technician
Maintenance Technician(s)
Property Services Technician
Promote a strong customer service culture focused on trauma-informed care and values lead, respectful resident interactions
Ensure staff follow safety procedures and proper use of tools and equipment

Budget and Vendor Management

Track, manage and make decisions based upon maintenance budgets and actual expenses
Hire and oversee independent contractors to supplement in-house capacity, including but not limited to: Competitive bidding
Inspection of the work when completed
Submission of request for payment for labor and materials
Maintain and regularly reevaluate long-term contracts for services such as trash removal, pest control, and janitorial services, etc.
Ensure all contractor work meets quality, safety, and compliance standards

Affordable Housing Compliance

Ensure properties meet National Standards for the Physical Inspection of Real Estate (NSPIRE)
Support the team in conducting annual unit inspections.
Coordinate and prepare for inspections by housing authorities, state agencies, and investors
Address inspection findings promptly and document corrective actions
Maintain compliance with health, safety, and habitability standards

Work Schedule:

This is a full-time position primarily working daytime weekday hours; however, this role must be available for:

On-call rotations
Emergency response
Evenings/weekends as needed

Qualifications:

High school diploma or GED required
Valid driver’s license and insured work vehicle required; truck or cargo van preferred
3–5 years of apartment or residential maintenance experience, including supervisory experience
Strong working knowledge of plumbing, electrical, HVAC, appliances, and general repairs
Knowledge of local building codes, fair housing, and safety regulations
Ability to read work orders, inspection reports, and technical documentation
Strong leadership and team management skills
Excellent troubleshooting and problem-solving abilities
High attention to detail and documentation
Customer service mindset when working with residents
Ability to work within tight budgets and timelines
Technical certification or trade school preferred
Experience with affordable housing programs (LIHTC, Section 8, HUD, HOME, etc.) preferred
Experience with Yardi Voyager preferred
REAC certification preferred
Bilingual (English/Spanish) preferred

This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Northwest Neighborhoods CDC. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.

Physical Demands:

On-site role at multiple locations. Ability to operate a motor vehicle and small machinery equipment such as snowblower and landscaping equipment. Requires regular walking, lifting, climbing stairs, and occasional after-hours or on-call response. Ability to operate a computer and keyboard. May require reaching, standing, walking, fingering, grasping and feeling, and the ability to lift or move objects up to 60 pounds. May require vocal communication for expressing or exchanging ideas, hearing to perceive information at normal spoken word levels, visual acuity for color perception, preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities.

Equal Opportunity:

Northwest Neighborhoods CDC is an Equal Opportunity Employer.

NWN’s Commitment to Equity and Inclusion NWN is committed to creating an inclusive and equitable working environment and is proud to be an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status. Women, BIPOC, and LGBTQ individuals are encouraged to apply.

Compensation:

Annual salary of $60,000–$62,000, commensurate with experience/qualifications
Paid Time Off (PTO) accrued at a rate of one (1) day per month during the first year of employment, then 18 days annually beginning the second year of employment
14 paid holidays annually
Employer contribution to 403(B) retirement program: employer will provide a 50% match to the Employee’s contribution up to a maximum of 3% of the employee’s annual salary
Competitive health insurance offered with employer contribution
Long term disability benefits

SEND RESUMES AND COVER LETTERS TO:

Northwest Neighborhoods CDC, Attn: Maintenance
6516 Detroit Avenue, Suite 1, Cleveland, Ohio 44102
E-MAIL: rgrant@nwneighborhoods.org
NO PHONE CALLS, PLEASE